Distance Education Department

Technical Failure Procedures

In the event that Blackboard is down and you cannot access it for more than an hour, contact your instructor. If you cannot access Blackboard for more than 12 hours, contact Blackboard Tech Support at (205) 856-8537 or email webcthelp@jeffstateonline.com. Your instructor may contact you via Campus Pipeline email in the event of a Blackboard failure. If you do not have a jeffstateonline.com email account please contact support@jeffstateonline.com and have one set up for you. If you are using an external email account, you can forward your jeffstateonline.com email account messages to your personal account but we recommend that you set up and use an account set up for you by the college.