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Call Center

Course Descriptions

The Call Center/Customer Service Program  focuses on the skills critical for success in a customer service environment. Each course provides "hands-on" experience utilizing equipment and technology that is virtually identical to what you'll find on the job.

The student will receive training from instructors with current industry experience and have the opportunity to talk with industry experts throughout the coursework.

Call Center/Customer Service courses*  included in the 8-week day/16-week evening and weekend program: 

BUS 198    Computer Information Systems In A Call Center

BUS 199    Call Center Operations

BUS 200    Customer Service Communications

BUS 201    Sales In A Call Center Environment

BUS 202    Professional Development

* All course descriptions required for the certificate and Degree programs are located in the Jefferson State Community College Catalog and Student Handbook.