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Call Center

Refund Information

Refunds are based on the first official day for the term and are not based on the first class day for individual courses.

Before the official first day of class, students will receive a full refund when completely withdrawing from the college.

Students completely withdrawing from the college must submit a complete withdrawal form to Enrollment Services or one of the off-campus sites. Withdrawal Forms may be obtained in the office of Enrollment Services, located on the first floor of the Allen Library Building, and on Saturday in the Learning Success Center, located in the Lurleen Wallace Hall Building Room 204.

Students enrolled in courses other than the Call Center/Customer Service Program must follow procedures outlined in the Jefferson State Community College class schedule.

Click below for refund information for withdrawal from Call Center Customer Service Certificate Program sessions.

No refund is provided for WorkKeys testing fees.