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Deidra Quick
(employed by Alabama Power) |
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"I love my job at Alabama Power. This program made all the
difference" |
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Stephanie Johnson
(employed by AllState Insurance Co.) |
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"When I took this class my self-esteem was at an all time low. This
program helped me gain the confidence that I had not felt in years.
I learned a variety of new skills that will help me feel more
comfortable in a professional environment. I believe that with my
own personal traits and what I learned in class I will make a
positive contribution to any company that chooses to hire me, I can
now make my dreams come true." |
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Buffy Rhoden
(employed by Legacy Federal Credit Union) |
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"I took this program in order to improve my skills to better myself.
I really liked the program because I gained a feeling of
accomplishment. I also loved the learning games and winning prizes
in class. There wasn't anything I didn't like about the class. I
want to get a great job and learn something new every day and move
laterally or vertically within a good company." |
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Jennifer Shew
(employed by Alabama Telco Credit Union) |
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"I took this class because I wanted to learn skills quickly and get
a job. I really liked the people in this class. They helped me
overcome my shyness and I believe they will be lifelong friends.
There was not a minute wasted in class. The class was not at all
what I expected and I am happy with my decision to enroll. Now I
just want to use what I learned and excel in my career. My long term
goal is to get my degree and go into management." |
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Wanda Armstrong
(employed Momentum Telecom) |
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“ I enrolled at Jefferson State Community
College after a knee injury that caused me to look for a job that
did not require a lot of standing. I overheard a conversation about
the program and decided to go and learn some much needed skills. I
have gained life lessons that will be very productive towards my
success. I honestly recommend this program to anyone who is looking
for a career in customer service.” |
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Stephanie Cummingham
(employed Momentum Telecom) |
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“ One of the most important things I learned is
how to deal with people more effectively and efficiently. I would
recommend this program to anyone – not just people interested in
working in a call center. If you have the desire to be effective
with people this is the class for you.” |
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Monique Kagayigayi
(employed Word Access, Richmond, VA) |
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“ After an honest assessment of my myself I
realized that there are some course subjects I needed to learn to be
able to strengthen my foundation and enter the US workforce. There
is no doubt that this has been one of the best decisions I have ever
taken in my life. I feel even more confident in being competent to
work wherever I go because of the foundation I have acquired in this
program.” |
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Marlene Curren
(employed Blue Cross/Blue Shield) |
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“I have gained many things from going through
the program. The most important thing is the confidence it has given
me. I would highly recommend this program to anybody. I have learned
so much about business, people and even myself. This experience has
truly changed my life.” |
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Walnita Bell (employed
BellSouth) |
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“I have and will always recommend this program
to everyone I know and come into contact with. This has been one of
the best experiences I have ever had.” |
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Leah Duboise
(employed by AllState Insurance Co.) |
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I feel very confident
in myself now that I have taken this course. You
not only learn customer service skills but you also learn about
friendships and working together. I would recommend this course to
anyone who thinks they might be interested in customer service. |
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| Jesse Willmon (employed
by
Blue Cross / Blue
Shield) |
| I highly recommend this program to anyone who is tired of
working in fast-food or retail stores, but still enjoys helping
people as part of their job. The skills that can be gained from this
class help not only in the job-market, but also in everyday
interactions with peers. |
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| Deborah Gorff (employed
by
Southern LINC) |
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When asked about the
Jefferson State Community College’s Call Center/Customer Service
program, Debbie says "The curriculum was critical to understanding
the call center job and learning what it takes to deliver excellent
customer service. There was no ‘fluff’ in the program. Everything I
learned I can use in the job. I’m ready now to go back into the
workforce and deliver the level of customer service my customers want
and deserve." Debbie wants to continue her education and obtain an
associate degree.Debbie Gorff is reentering the workforce
after a number of years as a homemaker. Her customer service experience
ranges from work as a sales consultant for Parisian to project
management work for BellSouth to teaching children at Valleydale Baptist
Church. Now that her children are in school, Debbie wants to build a
career in customer service. Call Center work appeals to Debbie who is
quoted in the Birmingham News as saying "Customer Service is high
on my list because we don’t get much of it anymore as more emphasis is
placed on high tech." |
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| Virginia Cook (employed
by
Cingular
Wireless) |
| I started college wanting to go into another field of work. I
soon found out customer service is truly my passion. I feel this
program will help in our personal as well as as our work lives. It
is an all around good program. |
