• Basic Work Skills
  (1-2 hour sessions)

Speaking with Confidence
Business Etiquette
Telephone Etiquette
Effective Meetings
Powerful First Impressions
Write It Right
Dining for Fun and Profit
Diplomacy: A Courtesy Challenge
Coping With Prickly Personalities
Who Moved My Cheese?
What It Takes to Succeed
Getting Information You Need
Positive Responses to Change
Helping Your Team Work
Defusing Emotionally Charged
Situations
Managing Life Outside Work
7 Habits of Highly Effective People

• Building Trust

Myself as a Trust Builder
Great Teams for Trust
Leader as a Trust Builder

• Change Management

Supporting Change
Adapting to Change
Who Moved My Cheese?
Positive Responses to Change
Personal Strategies for Navigating Change
Leading Change

• Communications/Public Speaking

Communicating Up to Your Boss
Essential Skills of Communications
Proactive Listening
Expressing Yourself
Speaking With Confidence
Getting the Information You Need
Mastering Interaction Skills

• Computer

Microsoft Windows
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Publisher
Microsoft Projects
CADD
Programmable Logic Controllers

• Conflict Management

Giving & Receiving Constructive Feedback
Handling Emotions Under Pressure
Moving from Conflict to Collaboration
Resolving Conflict
Defusing Emotionally Charged Situations
Managing Complaints

• Customer Service

Connecting with Customers
Guiding Customer Conversations
Healing the Customer Relationship
Reaching for Stellar Service
Meeting Unspoken Customer Needs
Resolving Issues that Impact the Customer
Serving a World of Customers
Patient Loyalty

• Delegation/Time Management Meeting Management

Delegating
The Seven Habits of Highly Effective People for Associates
Time Management
Identifying Work Priorities and Setting Verifiable Goals
Delegating for Productivity and Growth
Leading Successful Meetings
Making Meetings Work

• Diversity and Legal

Sexual Harassment
Valuing Differences (Diversity)
Generations in the Workplace
Substance Free Workplace

• Human Resources

HR Law Update
Workplace Violence
Correcting Performance Problems
Conduct Collaborative Reviews
Giving Recognition

• Language Academy

Command Spanish for Specific Industries (Ask us for more details)
Conversational Spanish Levels I-IV
English as a Second Language
Beginner Conversational Spanish

• Leadership/Supervision

Coaching Job Skills
Bridging Strategy to Outcome
The Leader In Each of Us
Key Principles of Self Evaluation
Influential Leadership
Essential Skills of Leadership
Essential Skills of Communication
Effective Discipline
Getting Started as a New Leader
Learning To Lead -Module Overviews
Motivating Others
Personal Empowerment

• Management

Getting Started as a New Leader
Coaching for Improvement
Developing Performance Standards and Goals
Improving Work Habits
Managing Complaints
Rapid Decision Making
Fun At Work: Friend or Foe?
Interaction Skills for Success
Developing, Motivating and Retaining Talent

• Manufacturing & Technology

Blueprint Reading
PLC Programming
PLC Troubleshooting
Hydraulics
Pumps
CADD
Welding - Basic
Welding - Cutting & Braising

• Performance Reviews

Providing Performance Feedback
Solving Workplace Problems
Giving Recognition
Conducting a Collaborative Performance Review

• Personality Profiles

Myers Briggs
DISC
360 Feedback Assessment

• Process Improvement

Lean 101
Advanced Lean
ISO
Plant Layout
Batch Reduction
Point of Use Storage
VSM
5S System
Cellular Flow
Kanban
TPM
Kaizen’s/Assessments/Coaching
TS16949
Root Cause Analysis

• Remedial Learning

Remedial Grammar
Remedial Math

• Safety and Environmental Health

CPR
First Aid
Electrical Safety
Lockout/Tagout
Forklift Training
Bloodborne Pathogens
Welding, Cutting & Brazing Safety
Hazard Communication
Hearing Protection
Fire Extinguisher Training
Personal Protective Equipment
Respiratory Protection
Permit Required Confined Spaces
Emergency & Fire Prevention Planning
HazMat Awareness/Operations/Technician
Crane and Hoist Training
Safety Orientation
OSHA General Industry Course
OSHA Course for Construction
Safety Walkthrough and Hazard Identification
Environmental Health and Safety Written Programs
Disaster Preparedness
NFPA 70E Arc Flash Training

• Team Building

Working As A Team
The Team Advantage
Reaching Group Agreement
Fast Start for Teams

Additional Offerings

• ACT Online Business Courses

Over 3000 computer-based coursewares available via the Internet.

Computers
Information Technology (IT)Certification
English as a Second Language
Personal Development
Management Technical Development
Leadership
Adult Literacy
Industrial Technology
Safety Skills

• WorkKeys

Program results in a document outlining the most important job tasks and the skill level required to effectively perform.

WorkKeys can be invaluable in selecting qualified applicants, helping reduce hiring & training costs and helping to improve worker productivity.

Program consists of: Job Profiling, Assessment and Instructional Support