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Programs » Distance Education

Blackboard/Tegrity Service Interruption Procedure

If Blackboard is down and you cannot access it for more than an hour, contact your instructor.

If you cannot access Blackboard for more than 3 hours, contact us at webcthelp@jeffstateonline.com or (205) 856-8537.

Students should check their username@jeffstateonline.com email accounts through Pipeline during service interruptions for updates from their instructors.

Students can set Pipeline email to forward messages to an external email account by selecting the Options tab and settings.  Contact support@jeffstateonline.com if you experience problems with your Pipeline email account.